Our Commitment to Our Patients
Bartz-Altadonna is a services business dedicated to helping people heal. Our patients are our customers. We always remember that the patients’ needs always comes first and that while the “patient is not always right, the patient is never wrong.”
We expect ourselves to always provide the highest quality customer service possible. We achieve this by providing polite, courteous, and prompt attention to the patient. This can include escalating patient concerns up the chain of command if needed.
We treat our patients courteously and always give them proper attention. We never regard a patient’s question or concern as an interruption or an annoyance. We promptly respond to inquiries from patients, whether in person or by telephone, promptly and professionally.
Our desire to assist the patient obtain the help he/she needs is evident through our conduct. A telephone caller is not left on hold for an extended period. We immediately identify the patient’s concerns and direct incoming calls to the appropriate person and make sure the call is received. The same conduct applies to patients inside the facility. If an employee is unable to assist the patient with their concerns, we direct the patient to someone who can assist. We do not argue with the patient.
Another way we show our conduct is through documentation. All our correspondence and documentation, whether patient or non-patient related, are neatly prepared and free from error. We understand that attention to accuracy and detail in all paperwork demonstrates our service commitment to all whom we do business with.
Finally, we show our conduct through the development of good overall business practices. We strive to develop and maintain a pleasant, efficient, and fair work environment that fosters cooperation and understanding. We achieve this by being:
JOB DESCRIPTION
Summary
This position will play a vital role in the Health Center’s pediatrics program. Successful candidates will be able to provide comprehensive medical services for minor patients. The candidate will be responsible for meeting, assessing, and diagnosing patients in our clinic and providing them with healthcare services that meet the national standards of care.
Essential Functions
Education
Skills / Experience
Physical Demands
This is a physical position that will require standing on your feet and walking. This would require the ability to sit, walk, bend or stand as necessary, and the ability to lift to 25lbs.
Other physical demands of the position include but are not limited to:
Reasonable accommodation may be made for individuals with disabilities to perform the essential functions of the position.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday; hours range from 7:30am-6:30pm.
Travel
On occasion, travel will be required. For staffing purposes, employees may be temporarily assigned to another one of the organization’s locations.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice to meet the needs of this position and BACHC. Duties will be assigned.
403(b)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance
BACHC is an At Will and EEO employer.